Refund Policy

The Initial Case Review Fee and any subsequent legal or tax service fees are covered by a Total Financial Recovery Guarantee. If Client does not receive at least the total amount paid in financial recovery, Company will refund the difference.

"Financial recovery" is defined as any monetary benefit, savings, settlement, reimbursement, or financial relief directly or indirectly resulting from services provided by Company, including but not limited to:

A tax refund or tax credit resulting in direct financial benefit.
A reduction, refund, or settlement through legal or arbitration services.
Debt relief, dealer fee reduction, or finance contract renegotiation.
Other financial recoveries facilitated by Company guidance or self-representation tools.

Refund requests will only be considered after the entire financial recovery process has been fully completed and exhausted. No refunds will be processed while the case is active, under negotiation, arbitration, or awaiting final determination. At minimum, 365 days must have passed from the date of signing this Agreement to consider any outcome final and eligible for refund assessment. Refund requests must be submitted in writing to refunds@mysolarclaim.com along with supporting documentation verifying a lack of financial recovery was achieved. Failure to complete requested action items (e.g., submission of required documents, participation in processes) will void refund eligibility. The Digital Case Review is considered fully delivered and Company's delivery obligation satisfied immediately upon the Client's confirmed receipt/access. Once accessed or downloaded, all fees become non-refundable except under the specific conditions of the Total Financial Recovery Guarantee outlined above.

By submitting payment, Client agrees that any concerns or refund requests related to the Digital Case Review will be addressed exclusively through the designated refund process outlined in the Refund Policy section. Client acknowledges and agrees that initiating requests through any other means outside of the designated process outlined in this Agreement may result in additional administrative and legal fees, for which the Client will be responsible. Client agrees to fully cooperate with Company’s outlined refund procedures to ensure efficient resolution. Company aims to resolve all client concerns promptly and amicably. Should an informal resolution not be possible, both parties agree that disputes will be resolved individually via binding arbitration. Company commits to participating in good faith discussions prior to arbitration.